Shipping Policy

Last Updated: September 2026

At Suddh Tattva, we are committed to delivering your orders safely, securely, and within a reasonable timeframe. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.

Please read this policy carefully before placing an order.

1. Order Processing

Once your order has been successfully placed and payment has been confirmed, our team will begin processing your order.

Orders are generally processed within 1–3 business days, subject to product availability and order verification.

Orders placed on Sundays, public holidays, or during exceptional circumstances may require additional processing time.

We may contact you if additional information is required to process or verify your order.

2. Shipping Locations

Suddh Tattva currently delivers products to serviceable locations across India.

Delivery availability may depend on the serviceability of your PIN code and the availability of our courier partners.

If your location is not serviceable, we may contact you regarding the available delivery options.

3. Estimated Delivery Time

After dispatch, orders are generally delivered within approximately:

  • Metro & major cities: 2–5 business days

  • Other locations: 3–7 business days

  • Remote or difficult-to-service locations: 5–10 business days

These timelines are estimates and may vary depending on the destination, courier service, weather, holidays, transportation conditions, and other circumstances.

Delivery to certain remote areas may take longer than the estimated timeframe.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Shipping charges may vary depending on:

  • Order value

  • Delivery location

  • Package weight

  • Courier service

  • Promotional offers

From time to time, Suddh Tattva may offer free shipping or other shipping promotions. Any applicable offer will be displayed on the website or during checkout.

5. Order Tracking

Once your order has been dispatched, tracking details may be shared with you through the contact information provided during checkout.

You can use the tracking information to monitor the status of your shipment through the applicable courier service.

Tracking information may take some time to become active after dispatch.

6. Delivery Attempts

Our courier partner may make multiple delivery attempts to deliver your order.

Please ensure that:

  • Your delivery address is correct.

  • Your mobile number is active and reachable.

  • Someone is available to receive the package where possible.

  • Any required delivery instructions are provided correctly.

If a shipment cannot be delivered because of an incorrect address, unavailable recipient, or other customer-related issue, additional delivery charges or re-shipping requirements may apply where applicable.

7. Incorrect Address or Contact Information

Customers are responsible for providing accurate delivery information at the time of placing an order.

Suddh Tattva shall not be responsible for delays, failed deliveries, or additional charges caused by:

  • Incorrect address

  • Incorrect PIN code

  • Incorrect mobile number

  • Incomplete address

  • Missing apartment, house, or landmark details

  • Customer being unavailable during delivery

If you notice an error in your delivery information, please contact us as soon as possible.

8. Delayed Deliveries

Although we make reasonable efforts to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our reasonable control.

These may include:

  • Severe weather

  • Natural disasters

  • Transportation disruptions

  • Public holidays

  • Courier delays

  • Government restrictions

  • Strikes or operational disruptions

  • High order volumes

  • Incorrect delivery information

  • Remote delivery locations

  • Other unforeseen circumstances

A delivery delay does not automatically qualify an order for cancellation or refund.

9. Damaged or Leaking Packages

Because Suddh Tattva products may include edible oils and other liquid products, packages should be handled carefully.

If you receive a package that appears to be:

  • Damaged

  • Opened

  • Leaking

  • Broken

  • Tampered with

  • Significantly damaged during transportation

please take photographs or videos of the package and product and contact us as soon as possible.

Where appropriate, we may request photographs, videos, order details, or other information to assess the issue and determine the appropriate resolution.

10. Wrong or Missing Products

If you receive an incorrect product or a product is missing from your order, please contact us promptly after delivery.

Please provide:

  • Order number

  • Customer name

  • Photographs of the received package

  • Photographs of the product received

  • Details of the missing or incorrect product

After verification, we may provide an appropriate replacement, refund, or other resolution in accordance with our Return & Refund Policy.

11. Undelivered or Returned Shipments

If an order is returned to us because of an incorrect address, repeated failed delivery attempts, refusal to accept the package, or other customer-related reasons, we may contact you regarding the next steps.

Additional shipping charges may apply if the order needs to be shipped again.

Any refund, where applicable, will be handled according to our Return & Refund Policy.

12. Cash on Delivery

If Cash on Delivery (COD) is available for your location, the option will be displayed during checkout.

COD availability may depend on your PIN code, order value, courier availability, and other applicable conditions.

Suddh Tattva reserves the right to restrict or discontinue COD availability for certain locations or orders.

13. Changes to Shipping Information

Customers may contact us regarding changes to the delivery address or other shipping information before the order is dispatched.

Once an order has been dispatched, changes to the delivery address may not always be possible.

Any additional charges resulting from an approved address change may be payable by the customer.

14. Shipping During Holidays and Sales

During festivals, promotional campaigns, special offers, or periods of unusually high order volumes, processing and delivery may take longer than normal.

We appreciate your patience during such periods.

15. Shipping Restrictions

Certain products or locations may be subject to shipping restrictions due to courier policies, regulatory requirements, serviceability limitations, or other operational reasons.

If an order cannot be shipped to the selected location, we may contact you regarding the available options.

16. Contact Us

If you have any questions regarding your order or shipping, please contact us:

Suddh Tattva

Email: [Your Email Address]
Phone: [Your Phone Number]
Address: [Your Business Address]

When contacting us regarding an order, please provide your order number so that we can assist you more efficiently.

17. Policy Updates

Suddh Tattva reserves the right to update or modify this Shipping Policy at any time.

Any changes will become effective once the revised policy is published on this page.

We recommend reviewing this page periodically for the latest shipping information.