Return & Refund Policy

Last Updated: September 2026

At Suddh Tattva, we take great care to ensure that our products are packed securely and delivered to you in good condition. Since our products include edible oils and food-related products, we follow specific guidelines regarding returns, replacements and refunds.

Please read this policy carefully before placing an order.

1. Return Policy

Due to the nature of our products, opened, used or partially consumed edible oil products are generally not eligible for return or exchange.

We may accept a return or provide a replacement in cases where:

  • You received the wrong product.

  • The product received is damaged or leaking.

  • The package was damaged during transit.

  • The product received is defective or has a genuine quality issue.

  • The product received is significantly different from the product ordered.

Any return or replacement request must be reported within 48 hours of delivery.

2. Damaged or Leaking Products

If your package arrives damaged, leaking, broken or otherwise compromised, please:

  1. Take clear photographs of the outer packaging.

  2. Take photographs of the damaged product.

  3. Take a photograph of the shipping label.

  4. Contact us within 48 hours of delivery.

  5. Provide your order number and relevant photographs/videos.

Our team will review the claim and determine whether a replacement or refund is applicable.

3. Wrong Product Received

If you receive a product different from the one you ordered, please contact us within 48 hours of delivery.

After verification, we may arrange a replacement with the correct product or provide an applicable refund.

Please keep the product and original packaging until the issue has been resolved.

4. Quality Complaints

If you believe that a product has a genuine quality issue, please contact us as soon as possible.

Please provide:

  • Order number

  • Product name

  • Batch number, if available

  • Photographs of the product

  • Description of the issue

  • Any other information requested by our customer support team

Our team may review the complaint and, where appropriate, arrange a replacement or refund.

5. Non-Returnable Products

The following products are generally not eligible for return:

  • Opened edible oil bottles

  • Used or partially consumed products

  • Products damaged after delivery due to improper handling

  • Products without original packaging where verification is not possible

  • Products returned without prior approval

  • Products where the return request is made after the applicable reporting period

For hygiene, food-safety and quality reasons, we cannot normally accept returns of products that have been opened or used.

6. Refund Eligibility

A refund may be considered when:

  • The wrong product was delivered and a replacement is not possible.

  • The product was damaged during transit and a replacement cannot be provided.

  • A verified product-quality issue is confirmed.

  • An order is cancelled before dispatch, where applicable.

  • We are unable to fulfil an order after payment has been received.

Refund eligibility will be determined after reviewing the specific circumstances of the order.

7. Refund Process

Once your refund is approved, the applicable amount will be processed through the original payment method, wherever possible.

The time required for the refund to appear in your account may depend on your bank, card issuer, payment gateway or other financial institution.

Shipping charges, transaction charges or other applicable charges may be non-refundable where permitted and applicable.

8. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing the order.

Cancellation requests received before dispatch may be accepted, subject to order status.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, please contact our support team for assistance.

9. Return Shipping

If a return is approved because the wrong product was sent, the product arrived damaged, or a verified product issue occurred, Suddh Tattva may arrange or bear the applicable return shipping cost, depending on the circumstances.

Returns made for reasons outside the approved return conditions may not qualify for free return shipping.

10. Product Replacement

Where applicable, Suddh Tattva may offer a replacement instead of a refund.

Replacement availability depends on product availability and the nature of the issue.

If the replacement product is unavailable, an applicable refund may be offered.

11. Unaccepted or Undelivered Orders

If an order is returned to us because the customer was unavailable, provided an incorrect address, refused delivery, or failed to accept the shipment, additional shipping or re-delivery charges may apply.

Any refund in such cases will be considered after deducting applicable shipping, return or other charges, where permitted.

12. How to Request a Return or Refund

To request a return, replacement or refund, please contact us with:

  • Your full name

  • Order number

  • Registered mobile number or email address

  • Product name

  • Reason for the request

  • Photographs/videos where applicable

Please contact us using the details below.

Suddh Tattva

Email: [Your Email Address]
Phone: [Your Phone Number]
Address: [Your Business Address]

Please mention “Return / Refund Request” in the subject line of your email.

13. Inspection and Approval

All return, replacement and refund requests are subject to verification.

We reserve the right to request additional information, photographs, videos, packaging details or other evidence necessary to investigate a complaint.

Approval of a return or refund does not automatically apply to all orders or circumstances.

14. Changes to This Policy

Suddh Tattva reserves the right to update or modify this Return & Refund Policy from time to time.

Any changes will be published on this page with the updated Last Updated date.

15. Contact Us

If you have any questions regarding returns, replacements or refunds, please contact our customer support team.

We are committed to resolving genuine product and delivery concerns fairly and providing our customers with a smooth shopping experience.